Refund policy

Returns & Refund Policy

Buying a one-of-a-kind piece online is a matter of trust. We describe and photograph every piece as accurately as we can, so you know exactly what you are buying. If you have any doubt about a piece, please contact us before ordering; we are happy to send extra photos, a video or details.

14 days to return
You have 14 days after receiving your item to let us know that you want to return it, without giving a reason. After notifying us, you have another 14 days to send the item back. This applies to orders worldwide and matches the legal right of withdrawal within the European Union.

How to return an item

  1. Contact us first at info@blitzcraftvintage.com with your order number. Items sent back without notifying us first cannot be accepted.
  2. You arrange and pay for the return shipment yourself, including the shipping label. We do not provide return labels.
  3. Pack the piece carefully, preferably in the original packaging, and send it fully insured and with tracking to: Blitzcraft Vintage, Stationsweg 34, 8141 SL Heino, the Netherlands.

Return shipping costs and risk
The costs of returning the item are for the buyer. The item travels at your risk until it arrives back with us, so we strongly advise you to ship it insured and to keep your proof of shipment.
The item must be returned in the same condition in which you received it. If it arrives damaged, incomplete or used beyond what is needed to inspect it, we will deduct the cost of repair or the loss of value from your refund. We will always inform you first, with photos, so you can file a claim with your carrier.

If something arrives damaged or incorrect
Every outgoing shipment from us is sent insured. Please inspect your piece on arrival. If it is damaged or not what you ordered, contact us as soon as possible, preferably within 48 hours, with photos of the item and the packaging. We handle the claim with the carrier and solve it with you: repair, replacement of the damaged part, or a full refund. In this case you do not pay for the return.

Exceptions
Custom orders and pieces made or modified to your personal specifications cannot be returned, unless they arrive damaged or deviate from what was agreed. Gift cards cannot be returned.

Exchanges
Because every piece is unique, we cannot exchange an item for an identical one. The quickest route is to return the item and place a new order for the piece you prefer.

Refunds
As soon as we have received and inspected your return, we will let you know whether the refund is approved. Approved refunds are made to your original payment method within 14 days, for the purchase price and the original standard shipping costs, minus any deduction for damage or loss of value as described above. Return shipping costs are not refunded. Please note that your bank or card provider may need a few extra days to process the refund.

Questions?
We are happy to help. Email info@blitzcraftvintage.com or call +31 6 51 855 668.