Shipping policy
Shipping Policy
Every piece we sell is one of a kind. It has survived decades in theatres, film studios, factories and hospitals, and we make sure it survives the journey to you as well. That is why every order is packed by hand in our workshop in Heino, the Netherlands, and shipped insured and tracked.
Insured shipping, packed to measure
- Insured. Every shipment is sent insured, at no extra cost to you.
- Packaging made for the piece. We pack every item individually, with packaging adapted to its size and shape. Spotlights, lenses and glass are protected separately; tripods and bases are secured so nothing can move in transit.
- Tracked from our door to yours. As soon as your order ships, you receive an email with your tracking number. Tracking is usually active within 24 hours.
- Larger pieces and projects. For oversized items and orders for hotels, restaurants or other commercial interiors, we can arrange custom crating and a tailored shipping solution. Please contact us for a quote.
Processing time
Orders are carefully prepared and shipped within 1–3 business days. We do not ship on weekends or public holidays. If there is ever a delay, we will contact you personally by email or phone.
Shipping costs
Shipping costs depend on the size and weight of the piece and on the destination. The exact amount is always shown before you pay. As an indication:
| Package | Netherlands | Europe* | Worldwide |
|---|---|---|---|
| Small piece (up to 5 kg) | €6.95 | €24.50 | €58.50 |
| Medium piece (up to 10 kg) | €6.95 | €27.50 | €88.30 |
| Large lamp or clock (up to 20 kg) | €13.90 | €39.50 | €149.50 |
| Floor lamp with tripod | €20.85 | €64.50 | €259.00 |
*Europe includes all EU countries, the United Kingdom, Switzerland and Norway.
Ordering more than one piece, or would you like a shipping proposal before you order? Send us a message and we will gladly calculate it for you.
Customs, duties and taxes
Within the European Union there are no import duties or additional taxes. For deliveries outside the EU, including the United Kingdom, Switzerland, Norway and the United States, local import duties and taxes may be charged on delivery. These are set by the authorities of the destination country and are paid by the recipient. If you would like an indication in advance, please contact us before ordering.
If something arrives damaged
Should your piece arrive damaged, we will solve it for you. You do not need to deal with the carrier yourself.
- Please contact us as soon as possible, preferably within 48 hours of delivery, at info@blitzcraftvintage.com.
- Send us a few photos of the item and of the packaging, and keep the packaging for the time being.
- We handle the insurance claim and, together with you, choose the best solution: repair, replacement of the damaged part, or a full refund.
Missing or delayed packages
If your package has not arrived within the expected delivery time, please contact us. We will trace your shipment with the carrier and keep you informed until it has safely arrived.
Questions?
We are happy to help. Email info@blitzcraftvintage.com or call +31 6 51 855 668.